Terms and Conditions

Last Updated: June 2026

Welcome to Toko Sagalaya Shop (“we,” “our,” or “us”). By accessing or using our website and purchasing our products, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, please do not use our website.

1. General

These Terms govern your use of our website and all purchases made through our online store.

We reserve the right to modify these Terms at any time without prior notice. Updated Terms will become effective immediately upon publication on this website.

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are legally authorized to use the selected payment method.

3. Products

We strive to ensure that all product descriptions, specifications, images, and prices are accurate.

However, we do not guarantee that:

  • Product colors displayed on your device exactly match the actual product.
  • All information is completely free from typographical or technical errors.

We reserve the right to correct any errors without prior notice.

4. Pricing

All prices are displayed in the applicable currency.

Prices may change without prior notice.

Shipping fees, taxes, and other applicable charges will be calculated during checkout unless otherwise stated.

5. Orders

After placing an order, you will receive an order confirmation email or notification.

Receiving an order confirmation does not constitute acceptance of your order.

We reserve the right to:

  • Refuse any order.
  • Limit purchase quantities.
  • Cancel orders suspected of fraud or unauthorized activity.

6. Payment

Payment must be completed before the order is processed.

We accept payment methods available during checkout, including:

  • Bank Transfer
  • Virtual Account
  • QRIS
  • Debit/Credit Cards
  • Digital Wallets (where available)

Payments are processed through trusted third-party payment providers.

7. Shipping

Delivery times provided are estimates only.

We are not responsible for delays caused by:

  • Courier services
  • Weather conditions
  • Customs inspections
  • Natural disasters
  • Public holidays
  • Force majeure events

Risk of loss transfers to the customer once the order has been delivered to the shipping address.

8. Returns and Refunds

Customers may request a return or replacement if:

  • The product is damaged upon arrival.
  • The wrong product was delivered.
  • The product contains a manufacturing defect.

Requests must be submitted within 48 hours after receiving the order.

Returned products must:

  • Be unused.
  • Include original packaging.
  • Include all accessories (if applicable).

Refunds or replacements are subject to inspection and approval.

9. Order Cancellation

Orders may only be cancelled before they have been processed or shipped.

Once an order has been shipped, cancellation is no longer possible.

10. Customer Responsibilities

Customers agree to:

  • Provide accurate shipping information.
  • Keep account credentials secure.
  • Review order details before completing payment.
  • Comply with applicable laws and regulations.

11. Intellectual Property

All website content, including but not limited to:

  • Logos
  • Product photos
  • Images
  • Graphics
  • Text
  • Icons
  • Website design

is the property of Toko Sagalaya Shop or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Toko Sagalaya Shop shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Loss of profits
  • Business interruption
  • Data loss

arising from the use of our website or products.

Our maximum liability shall not exceed the purchase price paid for the affected product.

13. Warranty Disclaimer

Except where required by law, products are provided “as is” and “as available.”

We make no warranties beyond those expressly stated for specific products.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

15. Third-Party Services

Our website may use third-party services, including:

  • Payment gateways
  • Shipping providers
  • Analytics services
  • Email notification services

We are not responsible for the policies or practices of these third-party providers.

16. Force Majeure

We shall not be held liable for failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • War
  • Government restrictions
  • Internet outages
  • Pandemics
  • Labor disputes

17. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia.

Any disputes arising from these Terms shall first be resolved through good-faith negotiations. If no resolution is reached, disputes shall be submitted to the competent courts in Indonesia.

18. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us through:

  • Email: support@tokosagalaya.biz.id (replace with your official email)
  • WhatsApp: (replace with your official WhatsApp number)
  • Website Contact Form

19. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time.

Changes become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the updated Terms.

Acceptance

By accessing this website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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